During the order process, you have the option to include the recipient's name in the song. Some customers prefer to keep the name out, so they leave this option unchecked. It's likely that you accidentally left it unchecked when placing your order.
Our service allows you to preview the lyrics and listen to the entire song before finalizing your purchase. This way, you can ensure it meets your expectations. If needed, you can make changes and regenerate the song until you're completely satisfied.